Privacy Policy

1. Introduction

Haterpsui B.V. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website haterpsui.top or engage with our food wholesale services.

This policy applies to all personal data processing activities carried out by Haterpsui B.V. in compliance with the General Data Protection Regulation (GDPR) and applicable Dutch privacy laws.

2. Data Controller Information

3. Information We Collect

3.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, business address
• Business Information: Company name, business type, VAT number, registration details
• Order Information: Product preferences, order history, delivery addresses
• Financial Information: Billing address, payment preferences (we do not store payment card details)
• Communication Data: Records of correspondence, enquiries, and support requests

3.2 Technical Information

• IP address and device information
• Browser type and version
• Website usage data and analytics
• Cookie data (see our Cookie Policy)

4. How We Use Your Information

We process your personal data for the following purposes:

• Service Provision: To provide food wholesale services, process orders, and manage deliveries
• Customer Support: To respond to enquiries, provide customer service, and resolve issues
• Business Operations: To manage accounts, process payments, and maintain business records
• Legal Compliance: To comply with legal obligations, including tax and accounting requirements
• Website Improvement: To analyse website usage and improve our services
• Marketing: To send relevant business communications (with your consent where required)

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary for the performance of our wholesale services contract
• Legitimate Interests: For business operations, customer service, and website analytics
• Legal Obligation: To comply with tax, accounting, and other legal requirements
• Consent: For marketing communications and certain cookies (where applicable)

6. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party companies that help us deliver services (delivery partners, payment processors, IT support)
• Suppliers: To fulfil special orders or custom product requests
• Legal Authorities: When required by law or to protect our legal rights
• Business Partners: In the context of business transactions, with appropriate safeguards

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy:

• Customer Data: For the duration of the business relationship plus 7 years for accounting and tax purposes
• Marketing Data: Until you withdraw consent or we determine it's no longer relevant
• Website Analytics: Typically 26 months (or as configured in our analytics tools)
• Legal Records: As required by applicable laws and regulations

8. Your Rights Under GDPR

As a data subject, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data in a structured format
• Right to Object: Object to processing based on legitimate interests or for marketing
• Right to Withdraw Consent: Withdraw consent for processing where applicable

To exercise these rights, contact us at privacy@haterpsui.top.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure data storage and backup procedures
• Incident response and breach notification procedures

10. International Data Transfers

We primarily process data within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure adequate protection through:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs)
• Other appropriate safeguards as required by GDPR

11. Cookies and Tracking

Our website uses cookies and similar technologies. For detailed information about our use of cookies, please see our Cookie Policy.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

13. Children's Privacy

Our services are intended for businesses and individuals over 18 years of age. We do not knowingly collect personal information from children under 16 without parental consent.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date.

15. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

16. Supervisory Authority

If you believe we have not handled your personal data in accordance with this policy or applicable law, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):